| Frequently Asked Questions |
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Ebook Related Questions
What is an ebook?
Are there any special requirements needed for my computer?
When
trying to register I get the error message - Server busy. Please try
again later.
I'm on a network and it won't connect!
Where
do I get the e-book viewer?
Where can I download my ebooks?
I lost my registration codes. Help!
How
does the registration process work?
Can
I install my e-book on more than one computer?
How
can I print my e-book?
How
can I be sure my credit card information is protected?
What
if your e-book teaches me nothing?
Other Product Questions
I ordered the Fighting Secrets Revealed home study course a week ago and it hasn't arrived. What now?
How do I update my credit card information?
Web Site Related Questions
I can't remember my Username or Password for the forums. How do I retrieve my details?
What is a cookie?
I cannot sign in to my account. Why not?
How do I update my profile?
Is my profile available to others?
What details are shown in my profile?
How do I see another member's profile?
Do you make our information available to other sites or sell them to mailing lists? How can I be sure?
Who can see my e-mail address?
Where are your terms and conditions?
Where is your privacy policy
How do I use the forum?
How do I get an article published on your site?
Ebook Related Questions
| What
is an ebook? |
KarateTips ebooks are electronic publications similar to *.pdf files as used
by Adobe Acrobat. In order to view ebook files, you must have a PC (not a MAC) and the ebook viewer must
be installed on your computer. Later versions of ebooks (after 2005) include the viewer, however earlier versions require a separate download before you can open your ebooks. You can download the viewer here:
Click
here to download the e-book viewer
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| Are
there any special requirements needed for my computer? |
All you need is 2.6mb of disk space on your PC , Windows operating
system, and
Internet Explorer 4.0 or above!
Your version of Internet Explorer must support
128 Bit Encryption.
If you get an error message when trying to register your Ebook about not
supporting 128 bit encryption, you can solve this quickly and easily by installing the Internet Explorer High Encryption pack. Simply select
the version of the High Encryption Pack from the right side of the following
page. Download time is typically less than one minute. Click
here to go to upgrade your browser. (this
link opens in a new window)
Please note, e-books cannot be installed on Apple Mac computers.
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| When
trying to register I get the error message - Server busy. Please try
again later. |
This error occurs for two reasons. Firstly the server is in fact busy
in which case please try again later.
However this usually occurs when
you are on a network accessing the internet through a proxy server, or sometimes because of an internet firewall. To
work around this problem, please see the answer to the next question!
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| I'm on a network
and it won't connect! |
When accessing the E-book server from a network that uses a proxy
server to provide your connection, you may have to allow the following
IP address
access in your proxy settings.
64.40.111.215
Alternatively
you can use the following domain name depending on your proxy settings.
dynamic.ebookpro.com
Your ebook will communicate via port 443. Please ensure this port is not blocked.
If you still experience difficulties, please let us know - help@karatetips.com
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| Where
do I get the e-book viewer? |
| Click
here to download the e-book viewer |
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Save the viewer to your computer desktop and install the viewer on your
computer by double-clicking the setup program (ebookviewer.exe).
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| Where can I download my ebooks? |
The ebook download page is sent to you in an email once you purchase your
copy. Just copy and paste the link into your browser and proceed to download
your e-book. Free ebooks may be downloaded here:
http://www.karatetips.com/download
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| I lost my registration codes! |
Please send an email to help@karatetips.com and you'll be resent your username and password.
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| How
does the registration process work? |
Once the e-book viewer is installed, double click the e-book and it will
open in the viewer. Click on any part of the e-book and a popup window will
ask you for your username and password which was sent to you when you purchased
your e-book. Enter your user details and the e-book will be registered with
the e-book server and your copy will be unlocked. You will then be asked
for your name and e-mail address in case we need to contact you. Once these
details are entered you can open your e-book!
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| Can
I install my e-book on more than one computer? |
Your e-book can be installed on multiple computers, however you can only
have one ACTIVE copy of your e-book at a time. For example if you have
a
computer at work you could install the e-book viewer, register the e-book
and read your e-book at work. If you wanted to view your e-book at home
also, you would first have to "un register" your work copy. On
the home computer you could then "reregister" your e-book with
your username and password.
To un register your e-book, open the e-book viewer and click on the "U"
on the toolbar. This will enable you to un register your copy. Then on your
second computer after you have installed the e-book viewer and downloaded
the e-book, you can "reregister" with your username and password
and your e-book will be unlocked.
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| How
can I print my e-book? |
Simply select the print options from the File menu in the Ebook Viewer
and choose your printer.
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| How
can I be sure my credit card information is protected? |
All transactions are protected by 128 bit (high) encryption so your sensitive
details remain private and confidential. When you place your order, the
system checks to see if your credit card is legitimate and then checks available
funds in your account. It then accepts your order and transfers the funds
through Authorize.net - the world's leading online credit card authority - in exchange for your
e-books.
You then will be sent a confirmation e-mail from both Authorize.net
as a receipt of your order, plus e-mail from KarateTips confirming your
order together with your e-book unlock codes. No credit card details are
stored by KarateTips. It's safe and secure! (Secure online transactions
are the safest way to purchase goods and services. Secure transactions are
actually more safe than mail-in forms or telephone orders!)
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| What
if your e-book teaches me nothing? |
All KarateTips e-books are backed by a 365 day 100% money back guarantee.
If you honestly believe that you learn nothing, or that you're dissatisfied
for any other reason, get your money back.
Simply call 909 775 9401, request your refund and your
money will be refunded 100%. You don't even have to ship anything back.
How many book stores allow you to do that?
And no matter what you decide, the bonus ebooks are yours to keep.
Click
here now to order your copy via our secure server!
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Other Product Questions
I ordered the Fighting Secrets Revealed home study course a week ago and it hasn't arrived. What now?
If you are within the continental United States, your course should arrive within 3-5 working days.
International delivery can take up to 3-4 weeks with customs delays. Most however will be delivered within 10 working days. Please note international orders are shipped by regular air mail and are not traceable.
Please check with your local post office if you do not receive your order within the scheduled time. Often your package may need to be picked up as it may not fit in your mailbox.
Orders placed within the continental USA are traceable. If you are concerned that you should have received delivery by now please contact us at help@karatetips.com
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How do I update my credit card information?
To update your credit card information for use with your Karatetools Dojo Organizer, please go here:
http://www.karatetips.com/update
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Web Site Related Questions |
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| I can't remember my Username or Password. How do I retrieve my details? |
Click here, or go to www.karatetips.com/forgotten.asp
Enter your e-mail address or username and we'll send your password to the e-mail account.
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| What is a cookie? |
| A cookie is a small text file that our web site saves on your computer. It cannot in anyway harm your computer. It simply helps our site authenticate you next time you visit without you needing to Sign In again.
If you are using a shared computer, and you do not wish for others to be able to see or update your details in your membership profile, please Sign Out by clicking on the Sign Out link in the membership box once you have finished your session. This will cause the cookie we have saved on your system to expire.
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| I cannot sign in to my account. Why not? |
- Case Sensitive Characters
Your username is CaSeSEnsiTive. This means that if your username is "Bill" and you enter "bill" or "BILL" when you sign in, you will receive an error. Please check to make sure your username is exactly as it was when you joined. If you have forgotten your username, we can send it to you. Click on or, copy the following link into your browser, www.karatetips.com/forgotten.asp.
- Confusing Characters!
Also please ensure that you are typing the correct characters. Sounds pretty simple huh? Sometimes the lower case "L" is mistaken for the number one.
A lower case "L" looks like this --> l
The number one looks like this ---> 1
Other characters mistaken frequently are the upper case "o" which is confused with zero.
An upper case "o" looks like this --> O
The zero looks like this --> 0
- Best Practice
The best way to avoid sign in problems is to copy and paste your username and password directly from your welcome e-mail That way you will be assured of entering the correct details.
If you still experience problems, please tell us about it by contacting webmaster@karatetips.com
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| How do I update my profile? |
Once you sign in, a link in the Membership box on the left side of the page has a link to update your profile. Click on this link and the update profile form will become available for you.
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| Is my profile available to others? |
| Yes. Your profile is available to others.
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| What details are shown in my profile? |
| People can always see your username and comment should you choose to enter one. If you chose to show your personal details in your profile, then some other details, such as your training details will be visible also.
If you have a Club or Supplier membership, your street address is shown in your profile. E-mail remains hidden, however users can contact you by our web based contact form.
If you have an Individual membership, no address details, including e-mail will be shown. We do not and will not expose your e-mail address to others. If you list in our directory or participate in our forums, other users can contact you by our web based contact form. Even then your email address remains hidden.
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| How do I see another member's profile? |
| You can click on their name in the forum and this will tell you a little more about the member you have selected. Links to member's profiles are also found in the directory and event listing pages.
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| Do you make our information available to other sites or sell them to mailing lists? How can I be sure? |
| We hate spam e-mail as much as you. We do not, will not and have not sold, traded or given away specific information about our members, unless required to do so by law. For more about our privacy policy click here. For more about our terms and conditions click here.
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| Who can see my e-mail address? |
| ** We do not publicly display any member's e-mail address on our web site. **
Other members that wish to contact you can do so by e-mail, using our contact member form. This form does not display your e-mail address, but allows people to e-mail you and vice versa. We are aware of how e-mail has been abused and respect your privacy.
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| Where are your terms and conditions? |
| Our terms and conditions are available at www.karatetips.com/terms.asp
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| Where is you privacy policy? |
| Our privacy policy is available at www.karatetips.com/privacy.asp
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| How do I use the forum? |
| The forum is a place where you can post or read messages. You can share ideas, answer questions and get in touch with other members from around the world. This is a friendly place to ask questions or help others. There are several forums and you enter each by clicking on the link that describes that forum.
Simply click on the message title that interests you and the original message will be shown. You then will have an opportunity to reply to that message if you wish. This is done by clicking on the "reply" link.
You can also ask questions by clicking on the link that says "Post a new message to ...". This will give you an opportunity to contribute to the forum. Select the "e-mail me on reply to this message" if you want to be notified of when someone replies to your message. This will NOT display your e-mail address in the forums.
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| How do I get an article published on your site? |
We are constantly looking for fresh new ideas and information to publish on our site. If you think you might have something that you'd like to share, we'd like to hear about it.
We do not pay our authors for any content supplied. However, in return you get your article and a small brief about you and your club published with your article. Your article will be exposed to a global audience and once published, remains in the KarateTips archive for all to see and read. The benefit to you and your school is more exposure and more traffic to your web site.
Tips for getting your article published with KarateTips.com
Please do -
- make your article interesting and valuable to other people
- make your article unique if possible
- spell check your work before submitting
- provide diagrams and/or photos to help explain your point
- re-read our terms and conditions, particularly the part about Content
Please do not -
- make your article an advertising campaign. Remember we will provide a brief about you with a link to your site. Your article needs to be interesting, not something like - visit our web site and have your credit card ready because we are the best.
- breach our terms and conditions
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